Our vision

Ensure a continuous process of enhancement and growth of human capital through training and skills development activities strongly oriented towards digital innovation and product development for employees, to help consolidate and transfer skills, attract new talent and retain it. Development of initiatives aimed at promoting STEM (Science, Technology, Engineering and Math) disciplines, especially among women. Increase the level of motivation and satisfaction of people, creating a sense of belonging to the company.

Apply standards and policies aimed at guaranteeing the quality and safety of products, along the entire value chain, from the design and purchase of raw materials to the sale to the end customer.

Promote innovation in the business model and in products and services, taking advantage of the opportunities that present themselves, including and above all concerning innovation related to materials, digitalisation and new technologies (e.g. AI, data analytics, omnichannel strategy) to adequately respond to the latest market needs.

Promote responsible sourcing practices, supplier selection and monitoring by encouraging them to monitor their environmental and social performance, with positive impacts on the supply chain and the environment. Promote respect for human rights and working practices and the fight against corruption. To guarantee the traceability and the transparency of the supply chain through the constant control of the same one, the definition of prerequisites and criteria of sustainability, activities of screening and verification, mapping and monitoring of the suppliers.

Implement programs and projects aimed at ensuring equal opportunities, equality and non-discrimination throughout the company. Create, promote and spread an inclusive culture that values any form of diversity, listening to everyone and promoting positive actions and behaviours. Strengthen the inclusiveness of products, to meet the needs of all our customers.

Promote the creation of sustainable stores through the adoption of sustainability requirements and ad hoc certifications, the use of renewable energy sources, LED lighting systems and air conditioning with a low environmental impact, as well as the use of ecological and eco-friendly materials in directly managed stores.

Promoting health and safety, training and prevention programs, also with reference to pandemic events, as well as by monitoring injury rates. Ensure a safe working environment, also thanks to the adoption of certified management systems.

Reduce environmental impacts and combat climate change through initiatives that favour the use of renewable energy, energy efficiency, the reduction of GHG emissions, the responsible management of waste, water and other resources (e.g. paper, plastic) and mobility, in offices and stores, as well as across the entire supply chain.

Build a relationship of trust with stakeholders by ensuring transparent and correct communication of information and marketing campaigns, as well as of the company’s activities, products and services offered.

Develop products taking into account the environmental impacts generated throughout their entire life cycle, adopting circular economy principles and eco-design criteria and choosing materials with a low environmental impact, in order to extend the use and life of the product, as well as favour the recovery and recycling of materials.

Adopt environmentally friendly materials to design and create end-customer packaging and packaging used in logistics processes (shopping bags, wrapping, display accessories, etc.). Promote the elimination of single-use plastics.

Listen to and satisfy the needs of all customers, offering products and services that meet the expectations of different groups of customers, fostering the creation of an open and participatory relationship. Ensure respect for the privacy and security of customer data, implementing appropriate cybersecurity systems designed to prevent illegal attempts to access sensitive information.

Promote initiatives aimed at reducing the environmental impact across the entire value chain in favour of territory and biodiversity protection, with particular attention to the protection of the oceans. Carefully monitor the supply of raw materials and the use of chemicals and significantly reduce the use of plastic, favouring recycled ones.

Support communities and local authorities with targeted initiatives aimed at the development of the community, including through monetary donations, donations of products and organisational support focused on promoting employment, development, education and local socio-economic growth of the local areas where the company operates. Promote an open and participatory dialogue with communities, also thanks to the contribution of employees.